Return and Refund Policy

Return and Refund Policy
At Semperpar Enterprises Inc, we want you to shop with peace of mind. Our Return & Refund Policy outlines how returns, exchanges, and refunds are processed.

1. Return Eligibility
We offer a 30-day return window, meaning you have 30 days from the date of receiving your item to request a return.

To qualify for a return:

  • The item must be in its original condition

  • Unused, unworn, and with original tags (if applicable)

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

2. How to Start a Return
To initiate a return, please contact us at:
service@keresito.com

If your return request is approved:

  • We will provide a return shipping label

  • You'll receive detailed instructions on where to send the item

Important:
Items returned without prior approval and authorization will not be accepted.

For any return-related inquiries, feel free to contact us at service@keresito.com.

3. Damages & Issues
We recommend inspecting your order as soon as it arrives.

If your product is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

4. Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, plants)

  • Custom or personalized items

  • Personal care products (e.g., beauty or hygiene items)

  • Hazardous materials or flammable liquids/gases

  • Original shipping fees

Additionally, returns will not be accepted for:

  • Sale items

  • Gift cards

If you're unsure whether your item is eligible, please reach out to us before starting a return.

5. Exchanges
For the fastest exchange process:

  • Return the original item

  • Place a new order for the item you wish to exchange it for

6. European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days from receipt, no questions asked.

Conditions:

  • The item must be unused, unworn, with tags

  • In its original packaging

  • Proof of purchase is required

This right applies in addition to the standard 30-day return policy.

7. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow up to 10 business days for the refund to be processed

Note that your bank or card provider may require additional time to post the refund.

If it’s been more than 15 business days since your refund was approved and you haven't received it, please contact us at service@keresito.com.

8. Return Address
Please use the return shipping label provided by Semperpar Enterprises Inc before sending items back.

Return Address:
Semperpar Enterprises Inc
3672 Ocana Ave
Long Beach, CA 90808

Thank you for choosing Semperpar Enterprises Inc. We strive to ensure that your shopping experience is seamless, from purchase to return.